Customer Support

Help Files
DB Education offer a wide selection of help guides on using the platform, these can be accessed by visiting support.digitalbrain.com or clicking here will take you directly to the help files.

Contacting Us
We offer phone and e-mail support Monday to Friday between the hours of 08:30 and 17:00.

To log a new query
If you are contacting us with a new query,please click here to submit your request. This will ensure we gather all of the information we need in order to deal with your request effectively and efficiently.

• via on-line form
• via phone: 08700 777 655 (calls charged at the national rate)
• via e-mail to customersupport@digitalbrain.com  when responding to an existing query please include the reference number in the subject heading

Site Release details
For news and information on site releases and new features see our news section here

Passwords
Please Note that for security reasons we are not able to re-set passwords on individual accounts. If you require a password re-set you should contact the Portal Administrator for your institution. This is usually the person who gave you your log in details originally.